SugarCRM launches new management console
May 29, 2008
There is a good news for customers and partners of SugarCRM, the vendor of open-source CRM (Customer Relationship Management). The new version of SugarCRM Data Centre edition will enable the customers to customise instances for business units, while partners will be able to customise SugarCRM as per users’ requirements and will be free to resell on demand form. The console creates instance at the click of a button and allows tracking of usage levels and performance for multiple instances.
It is in beta and will be in the market in a few months. Under tentative plans for the partners, it will be priced on basis of number of end users. Enterprises will be charged $100 per user per year. Ray Wang, an analyst with Forrester Research calls it an interesting move. It provides broader basis for open-source business software plan. He says that this product will be compatible with PHP, ZEND, Linux, MySQL and Thunderbird. This is an attempt to earn credibility from big enterprises. BDO Seidman is the largest user of SugarCRM. It will try to rope in more such customers to expand the elite customer base.
While doing so the bigger challenge will be to keep bulk of those customers happy which own 10 to 20 seats. SugarCRM, claims it has 3,000 customers in all.
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